Regional Distributor
Multiple Location. 25 node network. 0.5 IT personnel. Remote wireless network access.
How We Helped: By adding office personnel, overall productivity did not increase. Employees appear to be working at their desks, but the orders were not being processed in a timely manner. Customers were feeling the impact, orders were late as product was not being delivered when promised.
Using NetSquealer, the owner was able to determine that the majority of the day was being spent either IM'ing friends or shopping on-line. NetSquealer was able to capture all of the IM's, emails being sent and received via Yahoo and AOL, and provide an audit trail of all the inappropriate web site activity. Human resources, using the documentation provided by NetSquealer, confronted the employees and corrective actions were taken. Overall office productivity increased -- even with a lower headcount.